Terms & Conditions

Last Updated: June 16, 2026

These Terms and Conditions apply to all purchases made through the website of Adam & Kate Sydney reachable via info@adamkatesydney.com.

By placing an order on our website, you agree to these Terms & Conditions, as well as our Privacy Policy, Return Policy, Shipping Policy, Payment Policy, and Cookie Policy.

1. Applicability

By placing an order, you confirm that you have read, understood, and agreed to these Terms & Conditions and all related policies.

If you do not agree with these terms, you should not use our website or place an order.

2. Product Information

We make every effort to ensure that product descriptions, images, and information are accurate and up to date.

However, we cannot guarantee that all information is error-free. Colors may vary slightly depending on screen settings, lighting, and device display.

Typographical errors, pricing mistakes, or other inaccuracies may occur. No rights can be derived from such errors.

3. Orders and Payment

Orders are only processed after full payment has been received.

Available payment methods may vary depending on your location and include providers.

Customers are responsible for ensuring that the selected payment method is available in their country.

We reserve the right to refuse or cancel orders in cases of suspected fraud or misuse.

4. Processing and Delivery

Order processing time: 1–3 business days
Shipping time after processing: 1–7 business days (depending on destination)

Orders are shipped directly from our supplier, which may be located in China.

Delivery times are estimates only and may be affected by customs procedures, holidays, or high demand periods.

Delays do not entitle customers to cancellation or refund.

Customs duties, import taxes, or additional charges may apply depending on the destination country and are the responsibility of the customer.

5. Returns and Cancellations

All return requests are subject to our Return Policy, which forms an integral part of these Terms & Conditions.

Orders cannot be cancelled once they have been placed and are being processed.

Refunds or chargebacks cannot be initiated before the product has been delivered and returned in accordance with our Return Policy.

6. Liability

Adam & Kate Sydney is not liable for any loss, damage, or delay caused during shipping once the tracking information confirms delivery to the address provided by the customer.

It is the customer’s responsibility to ensure that all shipping details are correct at the time of order placement.

Our liability is limited in all cases to the total purchase price of the product(s) concerned.

7. Intellectual Property

All content on this website, including but not limited to text, images, logos, graphics, and design elements, is the property of Adam & Kate Sydney and is protected by applicable intellectual property laws.

No content may be copied, reproduced, or used without prior written permission.

8. Complaints Procedure

Complaints may be submitted in writing to info@adamkatesydney.com.

We aim to respond to all complaints within 5 business days.

When submitting a complaint regarding product quality, sizing, or defects, please include clear photos and a detailed description of the issue.

9. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of the Netherlands.

Any disputes shall be submitted to the competent court in the district where Adam & Kate Sydney is established, unless mandatory law provides otherwise.